Return Policy
We want our customers to be fully satisfied. Should any item prove unsatisfactory, we will refund the cost or exchange the item within 30 days of its arrival. Should any defects occur after extended use, we will carry items for repair to the artisans who made them during our trips to Asia in November and April.

• Please return all products 100% complete and sufficiently packaged (preferably in its original packaging).
• Customer is responsible for shipping charges to Sharchen Imports' distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Sharchen Imports to Customer, at Customer's expense, using the same shipping method as was used by Sharchen to ship the original products.
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage.
• Return shipping address:
  Sharchen Imports
  364 Yonderview Road
  Hillsdale, NY 12529
• Phone: 800-521-9357
• Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.

Shipping Charges
If Customer provides Sharchen Imports with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for Sharchen Imports, title to products and risk of loss or damage during shipment passes from Sharchen Imports to Customer upon shipment from Sharchen Imports's facility.

For all other shipments, title to products and risk of loss or damage during shipment passes from Sharchen Imports to Customer upon receipt by Customer. Sharchen Imports retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Pricing Information; Availability Disclaimer
All pricing is subject to change. Sharchen Imports reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, product discontinuation or product unavailability. All orders are subject to product availability. Therefore, Sharchen Imports cannot guarantee that it will be able to fulfill Customer's orders.

Sharchen Imports will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

Orders; Payment Terms, Taxes
Orders are not binding upon Sharchen Imports until accepted by Sharchen Imports. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped. Sharchen is currently only taxing items shipped to New York State.